FAQs
1. How do I place an order?
Browse our collection, select the items you want, and add them to your cart. At checkout, enter your shipping and payment information, then confirm your order to complete the purchase.
2. What payment options are available?
We accept major credit and debit cards, including Visa, Mastercard, and American Express. All transactions are securely processed for your protection.
3. How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. Use this number to monitor your package through our tracking page or the courier’s website.
4. Do you ship internationally?
Yes, we ship worldwide. Enter your address at checkout to see available shipping methods and costs for your location.
5. When will my order be shipped?
Orders are usually processed within 1–3 business days. Delivery times depend on the destination and may range from 8 to 25 business days.
6. What is your return and exchange policy?
Returns are accepted within 30 days of delivery for items in original condition with packaging intact. Contact our support team to initiate a return, request a refund, or arrange an exchange.
7. How do I reach customer support?
For questions or assistance, email us at [email protected] or use our website’s contact form. Our team is here to provide fast and helpful support.
8. Are your products sustainable?
We prioritize eco-friendly practices. Many of our products are made from responsibly sourced materials. Look for the “eco-friendly” label on individual product pages.
9. Can I modify or cancel an order after placing it?
Orders are processed quickly, so changes or cancellations may be limited. Contact us immediately, and we’ll do our best to help.
10. How can I stay updated on offers and new products?
Subscribe to our newsletter or follow us on social media to receive updates on new arrivals, special promotions, and exclusive discounts for subscribers.